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The Accessible Information Standard (AIS) is a mandatory and statutory requirement that applies to all providers of NHS and publicly-funded adult social care services and came into force on 31 July 2016 .
It is underpinned by the Equalities Act -
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Visits were conducted across 3 hospital departments (Audiology, Eye Clinic, and the Urgent Treatment Centre/Emergency Department), and one ward (Amber A). The aim was to identify how Queen’s Hospital were meeting the (AIS) standard -
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Commissioned by Healthwatch England to gather feedback, we worked as part of a footprint with other local Healthwatch across North-East London. As a group we focused on the following themes:
Preventation
Personalisation
Primary Care services -
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The 2019-2020 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2018-2019 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The Annual Report and financial statements for the year ending 31st March 2018 detail the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2017-2018 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2016-2017 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2015-2016 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2014-2015 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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Healthwatch needs people who can talk with users and take note of what is happening in places where problems have been reported, or where examples of interesting or good practice can be made known and publicised. -
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Earlier in the year, the General Medical Council (GMC) ran a consultation on changes to their revalidation requirements for patient feedback. -
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Healthwatch Redbridge 2020-2021 Annual Report: find out how we have been responding to your concerns throughout the year.
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Over the last year local people have been telling us they have been finding it difficult to access dentists in Redbridge. We began hearing concerns through our signposting service and via responses to our Covid-19 questionnaire and feedback... -
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Healthwatch Redbridge 2021-2022 Annual Report: find out how we have been responding to your concerns throughout the year. -
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Healthwatch Redbridge, Havering and Barking & Dagenham joined together with the North East London Foundation Trust Long Covid service to hear the experience of local people who feel they have Post-Covid-19. -
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Redbridge Safeguarding Adults Board asked us to hear from service users about the way they were cared for during a safeguarding review. -
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The London Ambulance Service invited Healthwatch across London to support the provision of input into its new organisational strategy for 2023-28 -
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Healthwatch Redbridge were commissioned by NHS England to gather insights regarding Covid vaccine uptake from the Pakistani and Bangladeshi communities to inform their Autumn Booster campaign. -
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Maternity Choices Survey 2022-23. This project was additionally commissioned by North East London Local Maternity and Neonatal Service following the development of the Maternity Equity and Equality Action plan 2022. -
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Our 2022- 23 Annual Report is now available for download. -
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Healthwatch Redbridge was asked to support north east London Integrated Care System (NHS NEL) to listen to and involve diverse communities in responding to their ‘Big Conversation’. -
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The government published a Women’s Health Strategy in 2022. One of the strategies commitments is to examine the effectiveness of a national campaign to encourage more women to take up cervical screening tests. Some national women’s health charities have found that uptake can be lower in minority ethnic women, or there can be specific barriers for women with disabilities.