Enter and view - HENCEL- Homerton University Hospital

The visits were planned to evaluate access for those with communication impairments to Emergency Departments (EDs) across North, Central and East London.
Dr with folded arms

Results of visit Reception 

Layout and Communication Access

  1. Signage in the reception area was clear and easy to read.
  2. The entrance was not easy to navigate for visually impaired people with a cleaning sign in the centre of the A&E entrance door and a temporary queue barrier at the reception desk.
  3. Authorised Representatives were unable to test the response of the receptionist as staff approached them before they got to the front of the queue.
  4. The staff who approached the group initially only addressed our group members who did not have an impairment suggesting a need for disability and sensory impairment training.
  5. Staff said that after identifying that the patient has specific needs, this is written on the card, which would then be passed on to other members of staff.
  6. There is no buzzer and pager system used in the waiting area.
  7. There was no communications tool kit available in reception. Staff had not heard or seen anything about this before it was mentioned during this visit...

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Disability access project - Homerton University Hospital

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