A&E departments and 999 responders experience very high demand and are not always required. Many patients can be treated safely and comfortably elsewhere, meaning people who need to be seen urgently for life saving treatment can be seen quicker.
If you are feeling unwell and need urgent care there are a number of options for you to consider. It is important that you visit the right service for your needs.
If you feel unwell or have a minor injury, your local pharmacy can offer advice and some medicines. This can help you treat your condition yourself at home. Pharmacists can also help you see the right person, if you need to see someone else.
If you have a more serious illness, you should visit your GP practice website or NHS 111 online for advice. If you cannot access the internet, call 111 or your GP practice directly.
A 999 call should only be used for life-threatening emergencies or serious injuries.
(information taken from https://northeastlondonccg.nhs.uk/)
Looking for services near you?
We know that finding the services you need to look after your health care can be confusing.
Put in your postcode to find out more about your nearest services.
GP Out of Hours service
If you live in Barking and Dagenham, Havering or Redbridge you can book an appointment by calling the GP hubs booking hotline on 020 3770 1888 (open from 8am-8pm) or by calling NHS 111 (24/7).
NHS out-of-hours services
The NHS pledges to provide services at a time that's convenient for you.
They have produced guidance on how best to access services out of hours that can be found in full online.
“I am in individual and I want personalised care”
All London residents can now have a personalised care plan. The plan is linked to all the urgent care services including 111, the out of hours GPs, the London Ambulance Service and all the emergency departments.
If you would like a personalised plan that includes your wishes and preferences, go online and fill in a questionnaire at www.coordinatemycare.co.uk/for-patients/mycmc/
As soon as you complete the questionnaire and you press the submit button, the questionnaire will automatically go to your NHS GP. Your GP will then add your clinical details and approve the plan. Once the plan is approved all the urgent care services can view it. This way, 111, the out of hours GPs, the London Ambulance Service and the emergency departments will have key information about you, so they won’t be strangers to you when they are called. www.coordinatemycare.co.uk
Mental health direct
If you currently receive a service from a team at NELFT, such as a local community mental health team or a psychiatrist, then make contact with them as soon as you can. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency.
If it is out of office hours or you don’t know who to contact, you should call NELFT Mental health direct.
If you live in Barking and Dagenham, Havering, Redbridge, Waltham Forest, Essex, Kent & Medway, you can call for mental health help and advice anytime of the day or night.
Mental Health Direct: 0300 555 1000
We can arrange for you to speak with a mental health professional. We can also advise you about what service to contact to get the support you need. This is a freephone number and callers will not be charged.
Contact our service in Barking and Dagenham, Havering, Redbridge and Waltham Forest.
NELFT Mental Health Direct
Tel: 0300 555 1000 (Open to callers based in 4 London boroughs for 24 hours a day, 365 days a year.).
Calls can be from clients, carers, allied professionals, GPs, etc. Please refer to the For clinicians page for more information.
Urgent, 24/7 mental health support for young people
Life can be really difficult and you might sometimes feel completely overwhelmed. This kind of crisis situation can be triggered by many things, including bereavement, stress and social isolation, and may require an immediate response.
Registering with your GP: understanding your rights
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.
RedbridgeCVS Social Prescribing project
The Redbridge Social Prescribing Service is a means of enabling GPs to refer patients for support to find extra services in the community. This is to help patients make positive change to improve their health and wellbeing. The service is a joint initiative by RedbridgeCVS, Redbridge Council and Redbridge Clinical Commissioning Group.
The service is available to patients over 18 years of age and registered with a GP in Redbridge who are:
- Feeling lonely
- Feeling low, sad or anxious
- Diagnosed with type 2 diabetes
The referral has to be made by a GP.
Age UK Advice Line
Tel: 0800 022 34 11
It's a free, confidential and independent phone service for older people and those who support them, open 365 days a year. Our team will give you reliable information and help you access the advice you need: https://bit.ly/3LDZrqN