A&E departments and 999 responders experience very high demand and are not always required. Many patients can be treated safely and comfortably elsewhere, meaning people who need to be seen urgently for life saving treatment can be seen quicker.

If you are feeling unwell and need urgent care there are a number of options for you to consider. It is important that you visit the right service for your needs.

If you feel unwell or have a minor injury, your local pharmacy can offer advice and some medicines. This can help you treat your condition yourself at home. Pharmacists can also help you see the right person, if you need to see someone else.

If you have a more serious illness, you should visit your GP practice website or NHS 111 online for advice. If you cannot access the internet, call 111 or your GP practice directly.

A 999 call should only be used for life-threatening emergencies or serious injuries.

Find out more...

(information taken from https://northeastlondonccg.nhs.uk/)


Looking for services near you?

We know that finding the services you need to look after your health care can be confusing.

The National Health Service (NHS) have created a simple way for you to find your nearest services. Simply select the service you are looking for, put in your postcode and view the results. 

Visit NHS website

Find an NHS dentist near you taking new patients

Find out more

Problems booking an appointment with an NHS Dentist?

Find out more

GP Out of Hours service

If you live in Barking and Dagenham, Havering or Redbridge you can book an  appointment by calling the GP hubs booking hotline on 020 3770 1888 (open from 8am-8pm) or by calling NHS 111 (24/7).

NHS out-of-hours services

The NHS pledges to provide services at a time that's convenient for you.

They have produced guidance on how best to access services out of hours that can be found in full online.


“I am in individual and I want personalised care”

All London residents can now have a personalised care plan. The plan is linked to all the urgent care services including 111, the out of hours GPs, the London Ambulance Service and all the emergency departments.

If you would like a personalised plan that includes your wishes and preferences, go online and fill in a questionnaire at www.coordinatemycare.co.uk/for-patients/mycmc/

As soon as you complete the questionnaire and you press the submit button, the questionnaire will automatically go to your NHS GP. Your GP will then add your clinical details and approve the plan. Once the plan is approved all the urgent care services can view it. This way, 111, the out of hours GPs, the London Ambulance Service and the emergency departments will have key information about you, so they won’t be strangers to you when they are called. www.coordinatemycare.co.uk

Mental health direct

If you currently receive a service from a team at NELFT, such as a local community mental health team or a psychiatrist, then make contact with them as soon as you can. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency.

If it is out of office hours or you don’t know who to contact, you should call NELFT Mental health direct.

If you live in Barking and Dagenham, Havering, Redbridge, Waltham Forest, Essex, Kent & Medway, you can call for mental health help and advice anytime of the day or night.

Mental Health Direct: 0300 555 1000

We can arrange for you to speak with a mental health professional. We can also advise you about what service to contact to get the support you need. This is a freephone number and callers will not be charged.

Patient information

Contact our service in Barking and Dagenham, Havering, Redbridge and Waltham Forest.

NELFT Mental Health Direct Tel: 0300 555 1000 (Open to callers based in 4 London boroughs for 24 hours a day, 365 days a year.). 


Calls can be from clients, carers, allied professionals, GPs, etc. Please refer to the For clinicians page for more information.

Urgent, 24/7 mental health support for young people

Life can be really difficult and you might sometimes feel completely overwhelmed. This kind of crisis situation can be triggered by many things, including bereavement, stress and social isolation, and may require an immediate response.

Find out more


Registering with your GP: understanding your rights

People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

Redbridge Health and Wellbeing Directory

The directory provides detailed information on services available for people in Redbridge.

Find out more

Various care services in the community

Find out more

RedbridgeCVS Social Prescribing project

The Redbridge Social Prescribing Service is a means of enabling GPs to refer patients for support to find extra services in the community. This is to help patients make positive change to improve their health and wellbeing. The service is a joint initiative by RedbridgeCVS, Redbridge Council and Redbridge Clinical Commissioning Group.

The service is available to patients over 18 years of age and registered with a GP in Redbridge who are:

  • Feeling lonely
  • Feeling low, sad or anxious
  • Diagnosed with type 2 diabetes

The referral has to be made by a GP.

Find out more

If you would like more information on local support services, please get in touch.

Age UK Advice Line


Tel: 0800 022 34 11

It's a free, confidential and independent phone service for older people and those who support them, open 365 days a year. Our team will give you reliable information and help you access the advice you need: https://bit.ly/3LDZrqN

Redbridge Dementia Befriending Service

Redbridge Dementia Befriending Service will facilitate the person with dementia to continue doing what interests them, or to help them to participate in activities that will help to reduce their isolation and improve their general wellbeing. A free service improving the quality of life of people with dementia who live at home or in a residential care setting; through the provision of volunteer befrienders.

Find out more...


If you would like to refer a person with a diagnosis of dementia to our service, or want to talk about volunteering with us please contact us.

Project Manager: Jan Mitchell

Phone: 020 8925 2435

Email: Jan.mitchell@oneplaceeast.org

Address: 98-100 Ilford Lane, Ilford, IG1 2LD