Highlighting Heroes
Who are your heroes?
After a very challenging 18 months, we wanted to pause and reflect on some of the positive ways in which our community has responded to turbulent times. In a special Newsletter publication, we wanted to recognise some of the individuals who have really made a difference during the pandemic. All of the people have been nominated by someone: a friend, colleague, volunteer, client or manager who felt that the person they were nominating had gone above and beyond in the line of duty.
Many displayed an incredible act of kindness, or really stepped up and helped someone who was struggling.
We produced a short Highlighting Heroes presentation at our online AGM on 11th November, 2021.
The Highlighting Heroes Newsletter can be downloaded...
Nominate your Hero
We initially started asking for nominations to highlight all the excellent care and support that has been taking place during the pandemic. We have now decided to expand this and to continue to ask for nominations of those individuals who have supported the lives of others in a remarkable way. We will be including these stories in our e-newsletter which we share with our members and Redbridge stakeholders.
An Enter and View Report of three local hospitals
13 Local Healthwatch working together to improve local health and social care: The Health Education North, Central and East London team have trained a number of profoundly deaf/hard of hearing people to become Authorised Representatives for Enter and View Visits. The video is a report from an Enter and View. British Sign Language, Subtitles and Audio available.
Our Enter and view volunteers
Enter & View visits are carried out as ‘announced visits’ where arrangements are made with the service provider, or, if certain circumstances dictate, as ‘unannounced’ visits.
Our volunteers allow us to see the services available to the public and find out what improvements could be made.
Related content
Enter and view - HENCEL- North Middlesex University Emergency Department
13 Local Healthwatch (LHW) and the British Deaf Association (BDA) in North, Central and East London worked together on a project to improve access for disabled patients across NHS trusts.
In the first year this project focused on improving deaf inclusion and involving London’s deaf community in the improvement of health and social care services.
Report
Enter and view - Care home - Chestnurs Nursing Home
A shortlist of homes was produced to support engagement with a number of homes from various areas within the borough. Homes were chosen to be representative (for older people, people with learning disabilities, people using mental health services).
Individual reports were sent to each provider so that they had an opportunity to request any factual inaccuracies be corrected prior to publication.
Report
Enter and view - Complaints - Redbridge GP's Complaints procedures
The report from the 2015 Enter and View completed by Healthwatch Redbridge in regards to the complaints procedures at GPs.
This is a collective report including all of the 46 GPs in the borough.
Report
Enter and view - GPs - Fairlop - Kenwood Medical Centre -1st visit
Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard.
These visits will identify any areas where improvements could benefit patients. There is also an opportunity for Healthwatch to share examples of good practice found in GP surgeries across Redbridge.
Report
Enter and view - Blood services - Whipps Cross University Hospital Phlebotomy Department 2016
Healthwatch Redbridge (HWR) conducted an E&V visit to Whipps Cross phlebotomy department in response to concerns raised by local residents about the temporary closure of the Phlebotomy service at Wanstead Hospital on 11 July 2016.
Healthwatch was not informed of the temporary closure and found out from patients who contacted us.
Report
Enter and view - Hospital Discharge
Below is an Enter and View report of the discharge lounges at Queens and King George Hospital
Report