Looking for services near you?
We know that finding the services you need to look after your health care can be confusing.
Put in your postcode to find out more about your nearest services.
NHS out-of-hours services
The NHS pledges to provide services at a time that's convenient for you.
They have produced guidance on how best to access services out of hours that can be found in full online.
“I am in individual and I want personalised care”
All London residents can now have a personalised care plan. The plan is linked to all the urgent care services including 111, the out of hours GPs, the London Ambulance Service and all the emergency departments.
If you would like a personalised plan that includes your wishes and preferences, go online and fill in a questionnaire at www.coordinatemycare.co.uk/for-patients/mycmc/
As soon as you complete the questionnaire and you press the submit button, the questionnaire will automatically go to your NHS GP. Your GP will then add your clinical details and approve the plan. Once the plan is approved all the urgent care services can view it. This way, 111, the out of hours GPs, the London Ambulance Service and the emergency departments will have key information about you, so they won’t be strangers to you when they are called. www.coordinatemycare.co.uk
Mental health direct
If you currently receive a service from a team at NELFT, such as a local community mental health team or a psychiatrist, then make contact with them as soon as you can. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency.
If it is out of office hours or you don’t know who to contact, you should call NELFT Mental health direct.
If you live in Barking and Dagenham, Havering, Redbridge, Waltham Forest, Essex, Kent & Medway, you can call for mental health help and advice anytime of the day or night.
Mental Health Direct: 0300 555 1000
We can arrange for you to speak with a mental health professional. We can also advise you about what service to contact to get the support you need. This is a freephone number and callers will not be charged.
Contact our service in Barking and Dagenham, Havering, Redbridge and Waltham Forest.
NELFT Mental Health Direct
Tel: 0300 555 1000 (Open to callers based in 4 London boroughs for 24 hours a day, 365 days a year.).
Calls can be from clients, carers, allied professionals, GPs, etc. Please refer to the For clinicians page for more information.
Registering with your GP: understanding your rights
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.