User Friendly? Communication Support at GP Practices in Redbridge 2nd visit

For many people with communication impairments going to see the doctor can sometimes have additional problems. Not hearing your name being called, having no access to a BSL Interpreter or relying on a family member to support you, can be frightening
a couple signing to each other

Key Findings

Website:

  • 1st visit: 67% of practices have their own website (30/45)
  • 2nd visit: 79% of practices have their own website (33/42)

Communications book:

  • 1st visit: 24% of GP surgeries have a communications book (11/45)
  • 2nd visit: 64% of GP surgeries have a communications book (27/42)

Reliance on family and carers:

  • 1st visit: Over half of GP practices (54%) told us they relied on family members or carers to aid communication with patients who have a communication impairment
  • 2nd visit: 46% of GP practices continue to rely on family members or carers to aid communication

 

Downloads

Communication Support at GP Practices review

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