Three Healthwatch volunteers and one member of staff were asked to find and review the websites of Redbridge GP Practices. Two of the researchers had additional communication and support needs. All researchers had varying levels of ICT skills. We felt the researchers could be fairly representative of what it would be like for most members of the public trying to access information via GP websites. Researchers conducted the survey using the popular search engine Google Chrome as we anticipated most people would use something similar.
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