Enter and View: Beech Frailty Unit King George Hospital Follow-up
In July 2024, we conducted an Enter & View visit of Beech Frailty Unit, King George Hospital. Following this visit we produced a report, including recommendations for BHURT. BHRUT responded to these recommendations with an Action Plan.
In May 2025, we conducted a follow-up visit, specifically to review whether the Trust had applied the actions in their action plan and what impact this has had on the service provided to patients.
Methodology
We arranged our follow-up visit, working with the Head of Patient Experience. On 23rd May 2025, two of our Authorised Representatives conducted this follow-up visit. These representatives were part of the team who conducted the initial Enter & View visit. The visit was in three parts:
- Speaking to the Matron
- Speaking to six nurses
- Conducting observation
What is Enter & View?
Part of the local Healthwatch programme is to carry out Enter & View visits. Enter & View visits are conducted by a small team of trained volunteers/staff, who are prepared as ‘Authorised Representatives’ to conduct visits to health and social care premises.
Enter & View is the opportunity for Healthwatch Redbridge to:
- Enter publicly funded health and social care premises to see and hear first- hand experiences about the service.
- Observe how the service is delivered, often by using a themed approach.
- Collect the views of service users (patients and residents) at the point of service delivery.
- Collect the views of carers and relatives through evidence-based feedback by observing the nature and quality of services.
- Report to providers, the Care Quality Commission (CQC), Local Authorities, Commissioners, Healthwatch England and other relevant partners.
Enter & View visits are carried out as ‘announced visits’ where arrangements are made with the service provider, or, if certain circumstances dictate, as ‘unannounced’ visits.
Enter & View (E&V) visits can happen if people tell us there is a problem with a service but, equally, they can occur when services have a good reputation – so we can learn about and share examples of what a service does well.
