Changes to online wellbeing support for children and young people
From 2018 onwards, children and young people in north east London have been able to access free, digital mental health and wellbeing services through an independent provider, Kooth. Following a review of the service, feedback and experience insights, the current contract for Kooth will come to an end.
Young people accessing Kooth will continue to receive support until 31 December 2025. Around 90 of the CYP are currently receiving direct online support through a Kooth practitioner or counsellor, and one adult via Qwell. They will be supported through a personalised safe handover plan with their practitioner or counsellor in the coming weeks. New registrations will stop from 7 November 2025.
NHS North East London will continue to commission digital support next year.
Looking for urgent mental health support?
If you or someone else is in danger, call 999 or go to A&E now.
If you need help urgently for your mental health, but it's not an emergency, get help from NHS 111 online or call 111 and select the mental health option.
NHS 111: dial 111 on any phone and select ‘Option 2’ to speak to a mental health professional
Childline: dial 0800 1111 or visit the website to talk to someone and get text support.
Resources to manage your mental health and wellbeing
- Every Mind Matters: simple and practical ways to ease anxiety, manage stress, lift mood, and sleep better
- Young Minds: information and support for CYP or for someone wanting to help a child or young person who is struggling with their mental health
- Clear Fear app: information and support to reduce the physical responses to threat as well as changing thoughts and behaviours, and releasing emotions
- Calm Harm: information and support to help manage the urge to self-harm, based on Dialectical Behaviour Therapy (DBT)
- The Good Thinking: news, advice, and tips on managing mental health plus guest blogs and personal stories from experts, Good Thinking users and communities from across London.
Direct Support
Children and Adolescent Mental Health Service (CAMHS): accessible to children and young people, up to the age of 18, with significant mental health needs or providing links to local voluntary and community sector services as appropriate:
- Residents living in Barking and Dagenham, Redbridge, Havering and Waltham Forest can Refer/Contact us | NELFT NHS Foundation Trust
- Residents living in Newham can contact Newham Child and Adolescent Mental Health Service (CAMHS) | East London NHS Foundation Trust
- Residents living in Tower Hamlets can contact CAMHS Tower Hamlets | East London NHS Foundation Trust
- Residents living in City and Hackney can contact Referral Process and Details - City & Hackney CAMHS
Mental Health Schools Team (MHST): offer a range of services that can be accessed via participating schools and colleagues
Talking Therapies: accessible to young people aged 18 years and above. Referrals can be made by a professional or independently via the appropriate website. Search online for ‘Talking Therapies’ in the local area and self-refer online, this is the quickest and easiest way to access this service.
