Enter and view - HENCEL - Newham Hospital Outpatient Department
Many people with communication impairments have limited access to information and receive sub-optimal treatment due to the lack of staff awareness of their specific needs.
Results of visit Reception
Layout and Communication Access
- The signage in reception was small and difficult to read for those who are visually impaired.
- The Authorised Representatives waited in line for a few minutes until they reached the front of the queue.
- They approached the receptionist to test staff impairment awareness and accessibility. Staff showed a lack of deaf awareness and eventually the interpreter had to be called over.
- There was poor lighting in the reception thus making it more difficult for the representatives to lip read.
- Representatives asked if a hearing loop system was available but staff said that they do not know what it was or if they had one.
- Staff were uncooperative and said that they were only able to spend 10 minutes answering any questions about accessibility.
- Although all the necessary arrangements were made with the Hospital, we were unable to conduct the visit and it was aborted after about 30 minutes.
- Due to the aborted visit, there is no information on communication support, staff impairment awareness training, safely evacuating those with impairments in the case of a fire and patient pathways to scans.
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Disability access project - Newham Hospital Outpatient Department,
