London Ambulance Service

The London Ambulance Service commissioned a number of Healthwatch to carry out engagement activities across their local emergency departments to understand how emergency care could be improved from a patient perspective. 

Our findings are consistent with other patient engagement reports we have completed across Health and Social Care insofar as most respondents were happy with the level of care when received but had difficulties initially accessing the service.

These findings have been shared with the London Ambulance Service and will inform the development of their five-year strategy.