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The Accessible Information Standard (AIS) is a mandatory and statutory requirement that applies to all providers of NHS and publicly-funded adult social care services and came into force on 31 July 2016 .
It is underpinned by the Equalities Act -
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Visits were conducted across 3 hospital departments (Audiology, Eye Clinic, and the Urgent Treatment Centre/Emergency Department), and one ward (Amber A). The aim was to identify how Queen’s Hospital were meeting the (AIS) standard -
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Healthwatch organisations from Redbridge, Havering, Barking and Dagenham were asked by the Outer North East London Joint Health Scrutiny Committee to gather the views of patients using chemotherapy services. -
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Commissioned by Healthwatch England to gather feedback, we worked as part of a footprint with other local Healthwatch across North-East London. As a group we focused on the following themes:
Preventation
Personalisation
Primary Care services -
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Healthwatch Redbridge commissioned the Refugee and Migrant Forum Essex & London (RAMFEL) to look into issues around access to healthcare for vulnerable migrants.
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Havering & Redbridge identified that too many people were being admitted to hospital for entirely preventable causes, resulting in an over reliance on institutional (bed based) services as the default option rather than considering individual needs. -
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The 2019-2020 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2018-2019 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The Annual Report and financial statements for the year ending 31st March 2018 detail the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2017-2018 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2016-2017 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2015-2016 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2014-2015 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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Healthwatch needs people who can talk with users and take note of what is happening in places where problems have been reported, or where examples of interesting or good practice can be made known and publicised. -
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A number of visits to residential homes and hospitals have been planned as part of our project seeking to collect people’s personal experiences of dignity and respect within health and social care services -
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A number of visits to residential homes and hospitals have been planned as part of our project seeking to collect people’s personal experiences of dignity and respect within health and social care services -
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A number of visits to residential homes and hospitals have been planned as part of our project seeking to collect people’s personal experiences of dignity and respect within health and social care services -
Report -
A number of visits to residential homes and hospitals have been planned as part of our project seeking to collect people’s personal experiences of dignity and respect within health and social care services -
Report -
A number of visits to residential homes and hospitals have been planned as part of our project seeking to collect people’s personal experiences of dignity and respect within health and social care services -
Report -
A number of visits to residential homes and hospitals have been planned as part of our project seeking to collect people’s personal experiences of dignity and respect within health and social care services -
Report -
A number of visits to residential homes and hospitals have been planned as part of our project seeking to collect people’s personal experiences of dignity and respect within health and social care services -
Report -
A number of visits to residential homes and hospitals have been planned as part of our project seeking to collect people’s personal experiences of dignity and respect within health and social care services -
Report -
A number of visits to residential homes and hospitals have been planned as part of our project seeking to collect people’s personal experiences of dignity and respect within health and social care services -
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Below is an Enter and View report of the discharge lounges at Queens and King George Hospital -
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13 Local Healthwatch working together to improve local health and social care. The Health Education North, Central and East London team have trained a number of profoundly deaf/hard of hearing people to become Authorised Enter & view representatives -
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RAMFEL works with a range of vulnerable migrants that have different entitlements to healthcare along with varying needs. The rules are complicated to understand and can be very confusing. -
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Earlier in the year, the General Medical Council (GMC) ran a consultation on changes to their revalidation requirements for patient feedback. -
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13 Local Healthwatch and the British Deaf Association (BDA) across North, Central and East London have been working together for the last year to improve access for disabled patients across NHS trusts. -
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Jo's experience has changed the pathway for over 1000 people in the Borough. -
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This report provides an update based on our original review and follows on from the previous recommendations shown in reports provided to Redbridge Health Scrutiny Committee on 21 November 2016 and 20 March 2017. -
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A consultation was held at Wanstead Library on the 13th of October 2014 to discuss these proposed changes. Everyone was invited to this consultation, including patients, carers, councillors and general members of the public. -
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After listening to a brief presentation on the proposed changes presented by Carol White, Director of Adult Services at NELFT; attendees were invited to comment on the following questions: -
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Intermediate Care in Redbridge is a Healthwatch Redbridge strategic priority as part of our work programme. -
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On Wednesday 27 April, Healthwatch Redbridge (HWR) was made aware that the Brookside Adolescent Unit was to close. NELFT NHS Foundation Trust informed us that the decision to close was taken in the wake of concerns raised by the CQC. -
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The Care Quality Commission (CQC) has published two reports on the diagnostic imaging services provided by Barts Health NHS Trust at The Royal London Hospital and Whipps Cross University Hospital. -
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Healthwatch Redbridge 2020-2021 Annual Report: find out how we have been responding to your concerns throughout the year.
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The Care Quality Commission (CQC) has told Barking, Havering and Redbridge University Hospitals NHS Trust that it must make improvements to the maternity services at Queens Hospital in Romford, Essex. -
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Take a look at what was discussed in our January Board Meeting by downloading the document below.
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Take a look at what was discussed in our January Board Meeting by downloading the document below.
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When reviewing enquiries as a whole, we identify key themes around service waiting lists, ability to book or register, levels of support, empathy and communication, and quality of outcome. -
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Healthwatch Redbridge 2021-2022 Annual Report: find out how we have been responding to your concerns throughout the year. -
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The London Ambulance Service invited Healthwatch across London to support the provision of input into its new organisational strategy for 2023-28 -
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Maternity Choices Survey 2022-23. This project was additionally commissioned by North East London Local Maternity and Neonatal Service following the development of the Maternity Equity and Equality Action plan 2022. -
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Healthwatch Redbridge was asked to support north east London Integrated Care System (NHS NEL) to listen to and involve diverse communities in responding to their ‘Big Conversation’. -
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Barking, Havering, and Redbridge University NHS Trust (BHRUT) are keen to improve the quality of care and patient experience across the hospital trust which covers Queen’s Hospital in Romford and King George Hospital in Goodmayes.