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The Accessible Information Standard (AIS) is a mandatory and statutory requirement that applies to all providers of NHS and publicly-funded adult social care services and came into force on 31 July 2016 .
It is underpinned by the Equalities Act -
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Visits were conducted across 3 hospital departments (Audiology, Eye Clinic, and the Urgent Treatment Centre/Emergency Department), and one ward (Amber A). The aim was to identify how Queen’s Hospital were meeting the (AIS) standard -
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Healthwatch organisations from Redbridge, Havering, Barking and Dagenham were asked by the Outer North East London Joint Health Scrutiny Committee to gather the views of patients using chemotherapy services. -
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During the Coronavirus pandemic) care homes had to work incredibly hard to continue to provide a safe and supportive environment to their residents during unprecedented conditions.
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In December 2020, with the introduction of the COVID-19 vaccine, Healthwatch Redbridge was made aware some communities and individuals were expressing a reluctance in having the vaccination. This was particularly reflected within BAME communities. -
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As the numbers of Covid-19 cases began to rise in early March 2020, Healthwatch Redbridge began to collate the experiences of local people. -
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Throughout the Covid pandemic, our signposting service has received many queries as to how patients can contact their GP practice online as they have not been able to visit in person due to the Covid-19 restrictions. -
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Commissioned by Healthwatch England to gather feedback, we worked as part of a footprint with other local Healthwatch across North-East London. As a group we focused on the following themes:
Preventation
Personalisation
Primary Care services -
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Healthwatch Redbridge commissioned the Refugee and Migrant Forum Essex & London (RAMFEL) to look into issues around access to healthcare for vulnerable migrants.
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Following feedback from members of the public regarding access to GP practices in Redbridge, we decided to build a picture of how services were running, in light of the pandemic.
Some people told us they were unable to see their GP in person... -
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One of Healthwatch's priorities for 2018-2019 is services for children and young people. This area is also one of the six overarching ambitions for the health and wellbeing strategy 2017-2021. -
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Havering & Redbridge identified that too many people were being admitted to hospital for entirely preventable causes, resulting in an over reliance on institutional (bed based) services as the default option rather than considering individual needs. -
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The 2019-2020 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2018-2019 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The Annual Report and financial statements for the year ending 31st March 2018 detail the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2017-2018 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2016-2017 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2015-2016 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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The 2014-2015 Annual Report details the impact of and showcases the achievements that Healthwatch Redbridge has completed over the past year. -
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Take a look at what was discussed in our April Board Meeting by downloading the document below.
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Take a look at what was discussed in our May Board Meeting by downloading the document below.
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Take a look at what was discussed in our July Board Meeting by downloading the document below.
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Take a look at what was discussed in our September Board Meeting by downloading the document below.
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Take a look at what was discussed in our April Board Meeting by downloading the document below.
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Take a look at what was discussed in our May Board Meeting by downloading the document below.
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Take a look at what was discussed in our June 2018 Board Meeting by downloading the document below.
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Take a look at what was discussed in our July Board Meeting by downloading the document below.
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Take a look at what was discussed in our September Board Meeting by downloading the document below.
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Take a look at what was discussed in our November Board Meeting by downloading the document below.
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Take a look at what was discussed in our January Board Meeting by downloading the document below.
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Healthwatch needs people who can talk with users and take note of what is happening in places where problems have been reported, or where examples of interesting or good practice can be made known and publicised. -
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13 Local Healthwatch (LHW) and the British Deaf Association (BDA) in North, Central and East London worked together on a project to improve access for disabled patients across NHS trusts. -
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This report captures findings and recommendations from visits to the
emergency and outpatient departments. -
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The visits were planned to evaluate access for those with communication impairments to Emergency Departments (EDs) across North, Central and East London. -
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The visits were planned to evaluate access for those with communication impairments to Emergency Departments (EDs) across North, Central and East London. -
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Many people with communication impairments have limited access to information and receive sub-optimal treatment due to the lack of staff awareness of their specific needs. -
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The first year of the project involved engaging with only the deaf community. We conducted 3 E&V visits to London Emergency Departments:
Queen’s Hospital Romford, University College London, Newham Hospital -
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This Report captures the findings and recommendations from the three visits. The findings from each hospital are presented separately, to ensure ease of access for each trust with summative conclusions and recommendations at the end of the report -
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A shortlist of homes was produced to support engagement with a number of homes from various areas within the borough. Homes were chosen to be representative (for older people, people with learning disabilities, people using mental health services). -
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A shortlist of homes was produced to support engagement with a number of homes from various areas within the borough. Homes were chosen to be representative (for older people, people with learning disabilities, people using mental health services). -
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A shortlist of homes was produced to support engagement with a number of homes from various areas within the borough. Homes were chosen to be representative (for older people, people with learning disabilities, people using mental health services). -
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A shortlist of homes was produced to support engagement with a number of homes from various areas within the borough. Homes were chosen to be representative (for older people, people with learning disabilities, people using mental health services). -
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A shortlist of homes was produced to support engagement with a number of homes from various areas within the borough. Homes were chosen to be representative (for older people, people with learning disabilities, people using mental health services). -
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A shortlist of homes was produced to support engagement with a number of homes from various areas within the borough. Homes were chosen to be representative (for older people, people with learning disabilities, people using mental health services). -
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Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard. -
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Between June and August 2018, we revisited all GP practices to see what changes had been made since the initial visits in 2017. -
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Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard. -
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Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard. -
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Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard. -
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Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard.